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Health and Social Care Today

Improving Patient Care: 2014 - 25th November 2014

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In December 2013, in the wake of some of the most damning reports into patient safety and the culture of care in the NHS since it was created, Govtoday hosted our inaugural conference focusing on what can be done to improve the patient experience. This winter we will be revisiting this crucial agenda to take stock of the progress which has been made, examine the latest outcomes which are under the microscope and explore the most recent initiatives being undertaken to drive up NHS standards. Improving Patient Care 2014 will be held at the prestigious Mermaid Theatre in the City of London on November 25th, a must attend event for NHS senior management who are serious about transforming their organisations.

In February the Secretary of State for Health, Jeremy Hunt MP, sent a message to all NHS staff one year on from the publication of Sir Robert Francis’ report about the failings in Mid Staffordshire. ”I know the reason so many of you choose to work in the NHS is because you want everyone facing a horrible illness to be guaranteed safe and kind care. And that’s exactly what the vast majority of NHS care is: a world class service for us and our families when we need it the most. But the lesson of Mid Staffs is that the system needs to be more honest more quickly where things do go wrong... Of course, it takes time to change culture, and there is much, much more to do.”

Improving Patient Care 2014 will review the progress that has been made in terms of that cultural change. While whistle-blowing calls to the CQC have increased by 20 per cent over the past year has an atmosphere of transparency, as called for by Francis, been achieved? Despite the 2400 extra nurses in the NHS, have the efficiencies which will enable better staffing to patient ratios been achieved? Are the nurses now being recruited in to the NHS of the right calibre to deliver compassionate care, and is their training sufficient? These are all questions with which our conference will address, as well as showcasing case studies of healthcare at its best.


A full programme for the event day including speakers, masterclasses and plenary sessions is available here.

full event programme
latest speakers
who should attend

We will be inviting delegates to attend from across all areas of the healthcare sector, including the following positions:

  • Chief Executives
  • Directors of Public Health
  • Heads of Patient Safety
  • Clinical Directors
  • Medical Directors
  • Directors of Infection Prevention and Control
  • DH Programme Directors
  • Dignity Champion
  • Foundation Trust Chief Executives
  • Trust Board Members
  • Directors of Commissioning
  • Directors of Procurement
  • HR Directors
  • HR Managers
  • Estates/Facilities Directors
  • Heads of Pharmacy
  • Infection Control Leads
  • IT Directors 
  • Microbiologists
  • Surgeons
  • Modern Matrons
  • Heads of Maternity Services
  • Risk Managers
  • Heads of Governance, Risk and Compliance
  • Heads of Communication
  • Heads of Patient Experience
  • Patient Safety Managers
  • Ambulance Operations Managers for Infection Prevention and Control
  • Clinical Standards & Patient Experience
  • Urology Nurse Specialists
  • Decontamination & Sterile Services Managers
  • Heads of Intensive Care Units
  • Tissue Viability Nurses
  • Renal Consultants and Nephrologists
  • Theatre Managers
  • Anaesthetists
  • Catering Managers
location of venue

The Mermaid Conference & Event Centre

The Mermaid is situated right next to the River Thames and Blackfriars station with views of the Tate Modern, Globe Theatre and Millennium Bridge. 

The venue is a two minute walk from Blackfriars station. Turn right out of the Blackfriars North exit. 

phocamap here Venue website
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